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Job Title: Service Integration Analyst
Location: Memphis, TN (Onsite)
Start Date: ASAP
A highly respected organization is seeking a Service Integration Analyst to support and enhance its IT service delivery through effective vendor and service management. This is a long-term, strategic contract opportunity that involves working closely with internal IT leadership and external partners to ensure successful onboarding, integration, and performance of technology services.
Key Responsibilities:
- Engagement Management: Oversee the end-to-end lifecycle of third-party engagements, including onboarding, expansion, and service delivery.
- Service Delivery: Translate business needs into measurable outcomes by documenting and interpreting requirements into Statements of Work (SOWs) and other delivery artifacts.
- Cross-functional Collaboration: Work closely with vendor partners, product teams, engineering, and IT leaders to align objectives, resolve challenges, and ensure successful service execution.
- Process Documentation: Help develop and maintain a Service Management Manual outlining roles, responsibilities, policies, and procedures that guide IT service operations.
- Performance Monitoring: Track and analyze key performance indicators (KPIs) to ensure partners meet or exceed service expectations.
Desired Skills and Experience:
- Bachelor’s degree in IT, Business Administration, or a related field.
- 4-6 years of experience in IT service integration, vendor management, or IT operations.
- Familiarity with service management frameworks (e.g., ITIL) and IT Service Management (ITSM) platforms.
- Proven experience in process improvement and organizational change initiatives.
- Strong ability to interpret and manage contract documents (MSAs, SOWs, etc.).
- Experience with contract redlining is a plus.
- Excellent communication and relationship-building skills.
- Analytical mindset with a focus on problem-solving and delivering results.
Ideal Candidate Will:
- Be detail-oriented and process-driven.
- Thrive in a collaborative environment and excel at cross-functional communication.
- Have a customer-focused attitude and a passion for ensuring high-quality service delivery.
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