Service Integration Analyst

Memphis, Tennessee    •    Contract   •    April 11, 2025

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• Engagement Management: Oversee the end-to-end lifecycle of third-party engagements, including onboarding, expansion, and service delivery.
• Service Delivery: Translate business needs into measurable outcomes by documenting and interpreting requirements into Statements of Work (SOWs) and other delivery artifacts.
• Cross-functional Collaboration: Work closely with vendor partners, product teams, engineering, and IT leaders to align objectives, resolve challenges, and ensure successful service execution.
• Process Documentation: Help develop and maintain a Service Management Manual outlining roles, responsibilities, policies, and procedures that guide IT service operations.
• Performance Monitoring: Track and analyze key performance indicators (KPIs) to ensure partners meet or exceed service expectations.

• Bachelor's degree in IT, Business Administration, or a related field.
• 4-6 years of experience in IT service integration, vendor management, or IT operations.
• Familiarity with service management frameworks (e.g., ITIL) and IT Service Management (ITSM) platforms.
• Proven experience in process improvement and organizational change initiatives.
• Strong ability to interpret and manage contract documents (MSAs, SOWs, etc.).
• Experience with contract redlining is a plus.
• Excellent communication and relationship-building skills.
• Analytical mindset with a focus on problem-solving and delivering results.

• Be detail-oriented and process-driven.
• Thrive in a collaborative environment and excel at cross-functional communication.
• Have a customer-focused attitude and a passion for ensuring high-quality service delivery.

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